Our practice is committed to best practices in relation to the management of information we collect. This practice has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (Cth) (‘the Privacy Act’). Our policy is to inform you of:
What kinds of personal information do we collect?
The type of information we may collect and hold includes:
How do we collect and hold personal information?
We will generally collect personal information:
Why do we collect, hold, use and disclose personal information?
In general, we collect, hold, use and disclose your personal information for the following purposes:
How can you access and correct your personal information?
You have a right to seek access to, and correction of the personal information which we hold about you. However, there may be some legal or administrative reasons to deny access. If our practice decides to deny access, the Practice will provide you with the reason why.
For details on how to access and correct your health record, please contact our practice as noted below under ‘Contact Details’. We will normally respond to your request within 30 days.
Use of Interpreter Services
Only Interpreters from the Australian Government’s Translating and Interpreting Service’ will be engaged by this Practice. If an Interpreter is engaged by us for your consultation, then the Interpreter will be bound by our Confidentiality Agreement to ensure the protection of your personal information.
How do we hold your personal information?
Our staff are trained and required to respect and protect your privacy. We take reasonable steps to protect information held from misuse and loss and from unauthorized access, modification, or disclosure. This includes:
Privacy-related questions and complaints
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, you may lodge your complaint in writing (see below for details). We will normally respond to your request within 30 days.
If you are dissatisfied with our response, you may refer the matter to the OAIC:
Phone: 1300 363 992
Fax: +61 2 9284 9666
Post: GPO Box 5218
Sydney NSW 2001
We will not disclose your personal information to any overseas recipients without prior written consent.
Updates to this Policy
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations, and other necessary developments. Updates will be publicized on the practice’s website and displayed in our reception area.
Contact details for privacy-related issues
Attention to: The Practice Manager
Phone: (08) 9791 4111
From 01/08/2023 Bunbury and Busselton Eye Doctors have changed their name to Bunbury and Busselton Eye Specialists, our addresses of 19 George Street, Bunbury and 194 Bussell Highway, Busselton have stayed the same and we will continue to provide the same high-quality service you have come to expect.
Please note that our phones will be off between 12:00pm and 1:00pm daily, should you require to be seen urgently, referrers can contact us on our referral line