Frequently Asked Questions

We have a compiled a list of some frequently asked questions, please contact us if we haven’t covered your question here.

The Practice

Our Bunbury practice is open from 7.30 to 5.30 Monday to Friday. Our Busselton practice operates on a separate timetable and is generally open  2 or 3 days a week.

We do not open on Saturdays, Sundays, or Public Holidays. 

Please phone us on 08 9791 4111 between 8.00 and 5.00 Monday to Friday or email us at admin@bandbeyedoctors.com.au

Once we have your referral,  one of the doctors will advise when we need to see you. For patients requiring urgent or appointments within 2 weeks, we will phone you to advise you of the appointment day and time, and email a confirmation letter. All other patients requiring routine appointments, you will receive an appointment letter in the mail. 

Please note appointment availability is dependent on your condition, the treatment required, and individual clinic and doctor’s timetables.

Our Bunbury practice is located at 1/ 138 Spencer Street, Bunbury. There is some on-site parking and a designated disabled set down. There is on-street parking conveniently located nearby.

You should present to your nearest hospital emergency department in case of an ophthalmic emergency.

If you have recently had surgery or an appointment with us, you should contact us on 08 9791 4111 during office hours (8-5) for further advice from your doctor.

Practice

your appointment details

A routine appointment will take between 1 - 2 hours. This allows for your vision to be measured, any scheduled investigations and imaging as well as consultation with your doctor. Your doctor may require additional tests on the day. Occasionally appointments run late due to emergencies.

Please bring your Medicare card, any private health insurance details, any concession cards, and your referral if requested. 

You should bring all your current prescription glasses for near or distance vision.  You should also bring an up to date list of any medications you may be taking. We recommend bringing a pair of sunglasses to reduce any glare you may experience if you are given eye drops.

If you wear soft contact lenses, please stop wearing them for 14 days before your appointment (or as long as possible if your appointment is sooner).

If you wear hard contact lenses, please stop wearing them for 28 days before your appointment (or as long as possible if your appointment is sooner).

Depending on your condition,  you will have your vision measured, a brief history taken and preliminary investigations and imaging performed by our clinical staff. Most patients will have their eyes dilated to assist with our investigations.

You will then have a consultation with your doctor who will advise the necessary management plan for you and whether further appointments or surgery is required.

New patients will also need to complete a Patient Information Sheet if not already submitted online.

Please advise reception upon arrival at your appointment if you require assistance during your appointment. We have a wheelchair to assist those patients with mobility issues. Carers are welcome to attend - please let us know.

Please organize a driver for your appointment. You are likely to have drops to dilate your pupils which can last up to 24 hours, this may affect your vision. You may also experience glare, wearing sunglasses may help reduce this.

Please phone us on 08 9791 4111 or email us at admin@bandbeyedoctors.com.au to cancel and let us know the reason why.

Please phone us on 08 9791 4111 or email us at admin@bandbeyedoctors.com.au to reschedule. Please note that whilst every effort is made to accommodate your request, appointment availability is dependent on your condition, the treatment required, and individual clinic and doctor’s timetables. 

Please phone us on 08 9791 4111 or email us at admin@bandbeyedoctors.com.au to reschedule. Please note that whilst every effort is made to accommodate any requests, appointment availability is dependent on your condition, the treatment required, and individual clinic and doctor’s timetables.  Appointments are reserved for patients with urgent or vision-threatening conditions.

Appt.

About Your Surgery

Surgery

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Payments and Billing

No. Bunbury and Busselton Eye Doctors is a private billing practice. Payment is required on the day.  Please bring any concession cards you may have as we offer a reduced fee for concession cardholders and pensioners.  We can claim any available Medicare rebate online if you have a valid referral on the day of your appointment.

Charges vary according to any tests or procedures that may be performed on the day of your appointment. Charges also vary depending on whether you are a concession cardholder or are a Pensioner.  Please phone us on 08 9791 4111 for an estimate of your likely charges.

We prefer payment by card EFTPOS, VISA, and MasterCard.  We can offer payment plans to those patients experiencing difficulty with full payment on the day.

Yes, if you are referred as an outpatient by the Emergency Department. Bunbury and Busselton Eye Doctors is a private billing practice and payment is required on the day.  We offer a reduced fee for concession cardholders and pensioners.  We can claim any available Medicare rebate online if you have a valid referral on the day of your appointment.

Billing